Frequently Asked Questions

Thank you for shopping with M.LaHart & Company. If you need further information or cannot find your question on this page, please feel free to contact customer service via email at info@mlahart.com, or by phone Monday-Friday, 9:00 a.m. until 5:00 p.m.EST at 1-800-551-4715.

Ordering

We follow all state regulations and are required to collect sales tax in the following states: CA, CT, GA, IL, MD, MI, NC, NJ, NY, OK, PA, SC

Sales tax will be automatically applied to your order based on applicable state and local sales tax laws and shipping destination. For any purchase which M.LaHart & Co. does not collect sales tax, your state may require you to report such purchase and remit tax on a sales, use or individual income tax return. Forms and corresponding instructions may be found on your state website.

The terms contained herein are subject to change as taxation regulations continue to evolve. M.LaHart & Co. continuously monitors state and local tax laws to ensure compliance.

Prices of sterling silver, pewter and gold fluctuate greatly. All prices are current when the catalog is printed but are subject to change based on market fluctuations.

Unfortunately, we are not authorized to sell individual TAG Heuer or Movado dials, and our university contracts require that we sell complete, finished products. Each TAG Heuer and Movado watch is custom-made by the TAG Heuer or Movado factory as a complete timepiece.

At checkout, there is a field to enter your promo code. Enter the code and hit the "Add Promotion" button. Promo codes are valid for a limited period of time. Only one promo code can be used per order.

Yes. We specialize in personalized custom orders. We can create a gift item to commemorate your important event or ceremony. For pricing and information on special orders, contact Customer Service at 800-551-4715, or via email.

Please call 1-888-928-9284. We are happy to hear from you 24 hours a day, 7 days a week. International customers please call (212) 439-4312. Our personal shoppers can assist you with special requests Monday–Friday, 9:00 a.m. until 5:00 p.m. Eastern Standard Time at 1-800-551-4715.

M.LaHart is pleased to offer traditional block-style engraving on most of our products. Our Private Collection features 4 styles of engraving. Please check item specifications for availability and samples of each style. If you have special requests on engraving styles; please contact Customer Service at 1-800-551-4715 or via email to info@mlahart.com.

We will try our best to accommodate your request for a custom engraving. We take great pride in the customization of our products and engraving options. Please contact Customer Service at 1-800-551-4715 or via email at info@mlahart.com with any questions.

No, we have our own team of engravers in-house, so you can personalize your product without delaying your order.

We will do everything we can to ensure your complete satisfaction with your M.LaHart & Co. purchase. Articles are accepted for credit or exchange if returned in saleable condition within 90 days. The original method of payment will be credited. Unfortunately, we cannot accept returns on engraved or custom items. Shipping costs are not refundable.

Product Care and Information - Watches

Yes, M.LaHart & Co. is an authorized e-retailer of TAG Heuer watches. Our TAG Heuer watches are authentic and custom made by TAG Heuer. Our assortment of university-branded TAG Heuer watches is not available anywhere else. You can only order them from M.LaHart & Co.

Each TAG Heuer and Movado watch is custom made when you place your order. For production lead times, please see the delivery notes listed below the "Add to Cart" button on each product.

Yes, M.LaHart & Co. is pleased offer free engraving on all watches. Due to the official TAG Heuer brand marks on casebacks, engraving location will vary by model. Please note that the case is cut from a solid block of steel and the caseback does not align with the dial.

TAG Heuer watches are covered by TAG Heuer's two-year international warranty, which you can review here.

The warranty period for M.LaHart watches is three years from the date of purchase. If your watch requires service, please follow the instructions on your warranty.

To see the exact dimensions of our M.LaHart watches, click on the links below to download a PDF (please allow sufficient time for download).

Men's
Quad with Bracelet
Quad with Leather Strap

Women's
Quad with Bracelet
Quad with Bracelet

Our solid steel link watch bracelets are sized according to industry standards. We recommend you visit a knowledgeable local jeweler who can fit the watch to your wrist. If you have any questions, please contact Customer Service at 1-800-551-4715 or via email to info@mlahart.com.

If you wear your watch everyday, we recommend replacing your strap annually to keep your watch looking its best. Replacement straps can be ordered by contacting Customer Service at 1-800-551-4715 or via email to info@mlahart.com.

Yes, our M.LaHart watches are battery powered. A battery typically lasts approximately two years. Please note that batteries are not covered under warranty. We recommend visiting a local reputable jeweler to replace the battery. Many fine watch brands use similar swiss movements.

Yes, all TAG Heuer, Movado and M.LaHart watches are water resistant. We do caution against wearing your watch during water sport activities, as the quick motion causes added pressure to the watch movement. Also, watches should not be submitted to fast changing temperature and/or humidity conditions (i.e. hot tub, shower, sauna).

Please contact Customer Service at 1-800-551-4715 or via email to info@mlahart.com.

Product Care and Information - Clocks

We do not service Howard Miller clocks. For more information on how to care for your clock, you can read about Howard Miller's customer service and/or contact them directly by clicking here or contact them directly at 616-772-9131.

Product Care and Information - Lamps

We can engrave two lines of text with up to 25 characters in each line. M.LaHart & Co. is pleased to offer free engraving on all brass and marble lamps. The engraveable brass plates are 3″ long and ½″ wide.

No, unfortunately there isn't room for the engraveable brass plate on this smaller lamp.

The height of the lamp shade is 6.5″. The diameter of the shade is 8″ at the top, and 14″ at the bottom.

Product Care and Information - Custom Map Marble Coasters

The location on the map of your address is just up and to the right of the center of the four coasters, (the center would be the inner corner of the four coasters). The exact address location will appear one inch to the East (to the right) and one inch North (up) from the center of the coaster set.

The tiles are imported from various points in the Mediterranean. The type of marble used is named after the Italian botticino which is a marble industry word for that particular color of marble.

The marble used for the coasters is a natural product, created over millions of years. It is not a manufactured resin or polymer composite. Therefore, the tiles will have natural discolorations, fissures and veins which all add to the beauty of the stone.

The tiles go through a deliberate tumbling process to give the edges a rough-hewn antique look. The tiles are meant to have this ancient look to them.

U.S. Geological survey maps are used for the coasters and the survey map print.

The subject street name may or may not be included in the U.S. Geological survey map, and consequently, may not always appear on the map coasters or print. Huge amounts of data are conveyed on to the coasters. In some areas, the street names simply won't fit or were not included when the topographical maps were done.

Information Related to Organizations, Universities, and Retail Stores

We are always happy to discuss new affinity marketing partnerships. For Alumni or Corporate marketing questions, please call M.LaHart & Co. at 860-567-1400 x 1, or email.

Yes. M.LaHart & Co. is an official licensee of every institution listed on our web site. Every purchase of an M.LaHart & Co. product supports your school through royalties paid directly to them. To date, we have proudly paid out over $1,000,000 to institutions nationwide to help fund student and alumni programs.

M. LaHart & Co. is pleased to partner with fine gift and jewelry stores. To learn more call us at (800)551-4715 ext. 1.

Gift Purchases

Yes. As each TAG Heuer and Movado watch is custom-made, we suggest you allow 3 weeks for delivery after you place your order. But if there is a special date or holiday you are purchasing for, we'd be happy to email you a custom gift announcement card you may present your gift to your recipient. Please contact Customer Service at 800-551-4715 or via email at info@mlahart.com for more information on this service.

Yes. We specialize in personalized custom orders. We can create a gift item to commemorate your important event or ceremony. For pricing and information on special orders, call M.LaHart & Co. at 860-567-1400 x 1, or email.

Gift wrapping is available for watches, pewter and sterling silver items; we are not able to offer gift wrapping for glassware and other items. Our custom gift wrapping includes an attractive silver paper with ribbon for an additional $5.95 per item. At this time, you cannot add gift wrapping during the online ordering process. Please contact Customer Service at (800) 551-4715 or via email to info@mlahart.com to have this added to your order. You will be emailed an updated order confirmation.

Yes, you can add it to your order before checkout finalization.

Payment Information

We accept all major credit cards and payment methods including VISA, Master Card, American Express, Discover card, Google Pay, Apple Pay, PayPal, Meta Pay, Shop Pay, Venmo, and Affirm as well as our own M.LaHart & Co. gift certificates.

M.LaHart & Co.’s state-of-the-art order system is PCI compliant. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle cardholder information for the major debit, credit, prepaid, e-purse, ATM, and POS cards. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around cardholder data to reduce credit card fraud via its exposure. M.LaHart & Co. employs Secure Socket Layer (SSL) encryption, ensuring that every step in the online ordering process is secure.

Shipping Information

All watches, sterling silver, gold and pewter products arrive beautifully presented in our complimentary gift box. Glassware and certain other items are securely packed but without gift packaging. Please refer to item details on the website for more information.

Delivery times vary by product. Please refer to the delivery notes listed below the "Add to Cart" button on each product page. In that same area on the product page, you can enter your zip code to get an actual estimate of when to expect delivery of your order.

You will be notified by a Customer Service representative by phone or email. Please be sure to check your spam filter in case a customer service message may not have reached you.

Express shipping is available for M.LaHart watches, sterling silver and pewter products, and arrives within 3-4 business days via UPS or FedEx. Express shipping is not available on TAG Heuer or Movado watches, glassware clocks, chairs, diploma frames, prints or, coasters. Please refer to our website for shipping details for your product.

If you provide a valid email address at the time of order placement, a tracking number will be emailed to you at the time the shipment is processed. Please allow 24-48 hours for tracking information to be updated on the carrier's website. Tracking numbers may be sent directly from FedEx and could go into a spam filter depending on your browser settings.

We cannot ship one order to several addresses. If you need to ship items to separate addresses, please complete separate orders.

Yes, these orders will be shipped via US Postal Service and consequently may take longer to arrive to their destination.

Yes, M.LaHart & Co. proudly ships anywhere in the world. For security reasons, we may require verbal confirmation of online orders and reserve the right to cancel international orders. Our standard shipping charge for international orders is $35, and it may be adjusted depending upon items ordered and destination. International orders are shipped via insured U.S. Postal Service. We do not ship glassware, clocks, lamps or chairs to international addresses. Please note that duties or customs charges from local governments are the responsibility of the recipient. For more information, please contact Customer Service at (800)551-4715 or via email to info@mlahart.com.

For any additional questions you may have, please call 1-800-551-4715 or email us at info@mlahart.com. We look forward to helping you!